Kala Dance Collections

Shipping & Delivery Policy

Last Updated: October 2025

Thank you for shopping with Kala Kochi Dance Collections.

This Shipping & Delivery Policy explains how we handle dispatch, delivery, and pickup of products ordered or rented from our website https://kaladancecollections.in/.

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1. Service Coverage

We currently deliver orders and rental items across Kerala and selected nearby states.

For out-of-state or bulk orders, delivery can be arranged on request with applicable courier charges.

You may also visit or pick up your order directly from our store at:

📍 Kala Kochi Dance Collections, 2nd Floor, NM Complex, Opp. HDFC Bank, Kaloor, Ernakulam, Kerala – 682017

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2. Order Processing Time

• Orders are processed within 1–3 business days after confirmation and payment.
• For rental bookings, dispatch or pickup is scheduled according to the date agreed at the time of booking.
• Orders placed on Sundays or public holidays will be processed the next working day.
• During high-demand seasons or festive periods, slight delays may occur; customers will be notified promptly.

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3. Delivery Time and Charges

• Delivery timelines depend on your location, order size, and courier service availability.
• Within Ernakulam: Same-day or next-day delivery (based on stock and slot availability).
• Within Kerala: 2–5 business days.
• Outside Kerala: 5–10 business days (on request).
• Shipping Charges:
• For rental items, courier and return shipping charges are additional unless otherwise specified.
• For purchases, free or discounted delivery may be offered during promotions.
• Customers will receive a tracking link or courier reference number once the order is dispatched.

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4. Self Pickup Option

Customers may opt for store pickup by contacting us at 8891636345 or via WhatsApp.

Pickup timings: 10:00 AM to 7:00 PM (Monday – Saturday).

Customers are requested to collect items within the confirmed time slot to avoid delay or cancellation.

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5. Rental Deliveries and Returns

• Rented costumes and accessories will be delivered or made available for pickup before the event date.
• The return date and method (pickup or drop-off) will be agreed upon during booking.
• Late returns may incur additional charges or forfeit part of the security deposit.
• Customers must ensure all items are returned in good condition and properly packed.

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6. Delivery Delays

Kala Kochi Dance Collections is not responsible for delays caused by:

• Incorrect or incomplete shipping address.
• Courier delays due to weather, strikes, or unforeseen events.
• Customer unavailability during delivery attempts.

We will, however, make every reasonable effort to ensure timely delivery and keep you updated.

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7. Lost or Damaged Packages

• In case of visible damage upon delivery, please refuse the parcel or note the issue with the courier.
• If the item is lost or damaged in transit, we will investigate and offer a suitable replacement or refund as per our Refund & Cancellation Policy.
• Claims must be raised within 48 hours of delivery.

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8. International Shipping

At present, we do not offer international shipping through the website.

For bulk or international costume orders, please contact us directly at kaladancecollectionskochi@gmail.com for special arrangements.

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9. Address Changes

Any changes to the shipping address must be informed before dispatch.

Once an order is shipped, address modifications cannot be made.

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10. Customer Support

For any shipping or delivery-related questions, please contact us via:

• 📞 Phone: 8891636345
• 📧 Email: kaladancecollectionskochi@gmail.com
• 🌐 Website: https://kaladancecollections.in/