Kala Dance Collections

🧾 Refund & Cancellation Policy

Last Updated: October 2025

At Kala Kochi Dance Collections, customer satisfaction is our top priority. This policy explains how cancellations, returns, and refunds are handled for both rental and sale items on https://kaladancecollections.in/ .

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1. Order Cancellations

• Cancellation requests must be made within 24 hours of booking or purchase.
• Orders canceled after dispatch or item preparation are not eligible for a full refund.
• For rentals, cancellations made less than 24 hours before the pickup or delivery date may incur a service charge or forfeit part of the security deposit.
• Kala Kochi Dance Collections reserves the right to cancel any order due to stock unavailability, incorrect pricing, or unforeseen circumstances. In such cases, a full refund will be issued.

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2. Refunds

Refunds are processed in the following cases:

• Product damage or defect: If a purchased item is defective or damaged, customers must notify us within 24 hours of receipt with clear photographs.
• Rental returns: The security deposit will be refunded after the items are inspected and verified to be in the same condition as issued.
• Order cancellations by Kala Kochi Dance Collections: 100% refund will be issued in such cases.
• Refunds are processed within 7–10 business days after confirmation via the same payment method used.

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3. Non-Refundable Items

Refunds will not be applicable for:

• Products damaged due to mishandling or negligence by the customer.
• Custom orders, special designs, or made-to-order costumes.
• Late returns, hygiene-compromised items, or missing accessories.
• Any digital or downloadable materials.

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4. Exchange Policy

• Exchanges are only allowed for items wrongly delivered or damaged upon receipt.
• Exchange requests must be made within 48 hours of delivery.
• Replacement is subject to stock availability.

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5. Delivery Delays

While we strive to ensure timely delivery, delays caused by third-party couriers or unforeseen events are beyond our control. Refunds or compensation will not be issued for such delays.

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6. How to Request a Refund or Cancellation

Please contact us via:

• 📧 Email: kaladancecollectionskochi@gmail.com
• 📞 Phone: 8891636345

Please include your order number, reason for refund, and supporting evidence (if applicable).

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7. Dispute Resolution

In case of disputes, customers are encouraged to contact us directly.
All disputes shall be governed by the laws of India and subject to the jurisdiction of Ernakulam, Kerala courts.